xTool D1 Pro Laser Engraver, 5W Output Power Laser Engraver and Cutter Machine for Beginners, Higher Accuracy Laser Cutter for wood, Leather, Acrylic, Glass etc

Xtool D1 Pro came beautifully packaged with really helpful manuals and accessory tool kit. Even included sample materials and some lubricant, I assume for the guide rails, which BTW are steel, not plastic. Which brings me to comment on how well the D1 Pro is built, really solid and very good looking. I got the golden red one. It was easy to set up and the free software downloaded from Xtool is all you need. Since I bought my machine Xtool has upgraded the software to the point I do not feel I need to purchase any other software because the xTool Creative Space doe everything I need it to do. I bought the 5 watt but since its easy to upgrade, I also purchased the Infra red module from xTool which can engrave on metal. xTool's support has been phenomenal. they always respond to my inquiries. I had a really old Mac Book that had issues running Creative Space but they helped me out and no more issues. BTW Creative Space now runs wirelessly on iPads and iPhones so you don't even need a computer anymore. The best part is that the machine has literally paid for its self. Actually more than paid for its self. There is a huge market out there for all the things you can make with this laser. I'm having a ball creating things with my new machine.

Bought this on a whim when I had some unexpected extra cash. I like to make woodworking projects and mostly for myself, family or friends. I thought being able to etch things like cutting boards would be a fun addition to my repertoire. I bought the cheapest, 5W unit and once I got it immediately started etching wood to play around. Quickly moved into etching slate coasters, since that is what you do when you have a laser. I will likely go ahead and buy the 20W or 40W in the future as I like the idea of etching faster and cutting much thicker wood. The XTOOL SW, website and support is awesome. While the SW Lightburn is available and pretty cheap, the XTOOL Creative Spaces (XCS) is very good and they have already made improvements since I have had the laser for the last month or so. After showing some friends, they look like they will be buying some version of the XTOOL laser systems. Cool!So, now that I have shown some people what I can do, I have been asked to make some custom coasters and other wood etching and will be making money doing that. Very Cool! Now, I just want to make enough to buy a more powerful laser module or go all out and get the 40W version.

Nice little laser for engraving. Simple to learn and simple to use. I had a laser module problem and support figured it out and sent me a new one with minimal downtime. They were very helpful.

UPDATE:It took a few days but they got back to me.The email came as I was literally about to disassemble the machine to return.Their instructions did not help at allEXCEPTWhen I started up the software I was asked if I wanted to download an updated version of the software.I did - and it works fine after the update...----------------------------------Assembled easily with the thorough instructions.EXCEPT there is one thing that needs to be plugged in that was not in the instructions - so the laser didn't work.As I was going over the connections I found one plug tucked in a hidden place. Maybe it was supposed to be plugged in at the factory - so thats why it wasn't in instructions?Once connected it worked.EXCEPT after a few test runs I noticed that the Framing (used to test where exactly a cut/engraving would be made) was not aligned with where the laser actually starts to engrave/cut - this makes the device very tough - if not impossible - to use correctly.I had hoped there was some sort of calibration tool buried in the software - but couldn't find one.Calls and emails to Xtool remain unanswered - so no choice other than to take it apart and return it to Amazon

For a month I have been trying to figure out why I couldn’t cut material using xtool settings. Everything was inconsistent. After doing research I found that lens was bad. I thought that’s impossible as it was brand new. But sure enough, bad lens. Cost $15 just for shipping of a new one, tried reaching out to customer service but just a bot.Update: xTool reached out to me after my review to assist with the issue. I did get an new lens and machine worked great. I even upgraded the laser to a 20w. Also I have to give the company some credit. One they go out of their way to help the customer long after the purchase. Two they are constantly upgrading the creative space program. I really like the creative space as I can can use on my phone or computer. I save the projects on a cloud and can access any where I go. There are tons of free Designs you can use and processing images from out side the program has improved 1000%. XTool is a company trying to make it mark, and not by just making a buck, but rather by truly giving their customers a quality product with ability to fully realize their creative potential. Thanks XTool team for everything!